TouchBistro Restaurant POS Review

In a Nutshell

TouchBistro is an all-in-one iPad POS and integrated payments solution built for restaurant people, by restaurant people – with every feature designed to meet the unique needs and fast pace of the foodservice industry. TouchBistro has powered over 16,000 restaurants in more than 100 countries worldwide. TouchBistro is an award-winning POS that has been named the ‘Best POS for Restaurants’ four years in a row by Business News Daily. With offices in Toronto, New York, Austin, Chicago, London, Bogota, and Mexico City, TouchBistro is a global POS leader and is changing the way restaurateurs worldwide run their businesses. 

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TouchBistro

Pros

  • All-in-one solution that provides software, hardware, payment processing, training, install, and support.

  • Easy & intuitive system to learn – which makes staff training faster. 

  • Runs on a reliable hybrid system that keeps your restaurant always running even when the wifi isn’t working

  • Award-winning Restaurant Support team based in North America available 24/7/365. 

  • Industry and business experts have invested over $100 million in TouchBistro because they know TouchBistro has what it takes to help restaurateurs succeed.

Cons

  • Less partner integrations relative to other POS systems

  • Less cloud-based technology relative to other POS systems

Here’s Why Successful Businesses Choose TouchBistro

“I’ve been in the food service industry since the invention of POS and this is by far the best product I've worked with.”

- John White, Parsons Street

“Our sales have increased roughly 25% since implementing TouchBistro. Our inventory tracking has much improved, with 20% less losses and missing items. We also have fewer mistakes. It is faster, and easier to keep track of, allowing us to greatly improve customer experience, increase our sales, and keep track of our costs and profits.”

- Leta Malcolm, The Duke Live

“Easy to setup and operate. It’s out of the box and running in no time. The reports are great and very helpful when making menu changes and pricing decisions. The cloud portal means I can look at the information from anywhere.”

- Barry Vaters, Cote de Boeuf

What's on Offer

TouchBistro is a dedicated POS for restaurants and service industries. It has specific features which suit all types of restaurants, including full-service restaurants, fine dining restaurants, quick service, fast casual, cafes and bistros as well as food trucks, stadiums and food chains. One example is bill splitting at the table for cafes and casual dining, or menu showcasing for high-end restaurants. You can even send orders directly to the kitchen while you wait the table. Everything you need for a paperless customer experience can be done on screen, including a sign on screen option, and emailing receipts.

Inventory features are vast, including the ability to manage your discounts, stock levels and costs at the touch of the screen.

Extra tools for a seamless restaurant experience include creating your floor plan on-screen and customized kitchen receipts and customer checks. You can also set up global and local printers so that you can print orders and receipts remotely from the iPad using WiFi or Bluetooth.

There’s a laundry list of features bundled into TouchBistro, including:

  • Track recipes against menu items

  • Determine ingredient-level food costs

  • Keep staff aware of inventory levels automatically

  • Report on inventory levels for all menu items for purchase ordering

  • Varied and detailed ingredient and menu item inventory reports

  • Customizable inventory countdown warning prompts and menu listing choices

  • Manage a limitless number of ingredients, unit measures, wholesale cost and retail price

  • Mark any menu item out of stock instantly, disabling for all servers in real time

  • Straightforward inventory reports to identify out-of-stock and low-stock items

More Reasons to Choose TouchBistro

TouchBistro doesn’t offer a wide range of third party app integrations, but those that are available add some extra oomph to the whole POS package. This includes:

  • 7Shifts

  • Quickbooks

  • Xero

  • Shogo

  • Avero

  • ItsaCheckmate

  • Wisk.ai

  • MarketMan

Because of this hardware requirement, TouchBistro takes a slightly different approach to getting you set up, including offering customizable hardware packages that fit your business. Of course, purchasing their packages isn’t a requirement. If you already have Apple equipment you can use that, or go purchase your own.

TouchBistro recently launched three new products, including: TouchBistro’s Online Ordering Integration, TouchBistro Digital Menu Board and TouchBistro Loyalty, which all aim to deliver an excellent customer service experience.

Who Uses TouchBistro

TouchBistro caters mainly to foodservice businesses and is a master of its trade. With unique features such as tableside ordering, on-demand reporting, visual menu, floor plan layout, color-coded menu items and more, TouchBistro can be the perfect fit for any type of food establishment, including full-service restaurants, fine dining, family style, multi-location establishments, quick-service, fast casual, cafes & bistros, bars & clubs, breweries, and food trucks. 

Ease of Use

TouchBistro has powerful analytics and reporting to help you manage your business. See your daily sales reports at a glance, and monitor sales and staff from your own private cloud venue.

For restaurant operations, you absolutely want an interface that is easy to use in order to turn tables over quickly. The iPad interface of TouchBistro is just that—a well done and simple-to-navigate menu system attractively designed with a fresh color scheme. The simplicity of the design, along with the visual menu items, make navigation a breeze so it can act like a digital menu as well as a POS system. Customer feedback shows that there is a vast amount of customization available with TouchBistro, and yet it is not at all overwhelming to use, requiring very little time investment to get the hang of. The 30-day free trial is a great way to decide if TouchBistro is the right fit for your business.

The only downside to a customizable menu like this is that it must be manually customized and configured when you get set up. That’s not difficult to do, but it is time consuming. Other cloud-based POS systems allow you to upload a file containing your menu items and products complete with photos. This can be labor intensive initially, but thankfully it’s not something you need to do more than once.

Hybrid Reliability

The bonus of a hybrid POS solution is that it functions both on and offline, with the convenience of the cloud alongside the reliability of knowing you aren’t tied to an internet connection. 

What’s Unique About TouchBistro?

TouchBistro knows that it takes hustle and heart to make it in the restaurant industry. They get it and are there to help. TouchBistro helps thousands of restaurateurs across the world run better businesses and makes managing a restaurant easier.

TouchBistro provides your software, hardware, payment processing, training, install, support, and so much more. TouchBistro is the ultimate all-in-one POS and payment solution for restaurants of all sizes and types. 

The design is a sticking point for a lot of business owners with customer reviews showing most people raving about how attractive and simple the platform is. It’s intuitive, modern, and easy to use. You’ll find that even your least tech savvy employees will be able to navigate the menus without much difficulty.

Customers greatly appreciate the affordability of TouchBistro. In the scope of the POS industry, this platform is fairly cost-effective despite the need to purchase hardware. Small businesses with only a single terminal benefit the most, since they don’t necessarily need any kind of server to communicate across multiple stations or tablets.

TouchBistro is terrific in doing what it does—managing the customer experience and keeping the business rolling through the day. The biggest complaint is the lack of cloud-based functionality. Maintaining a local server can be a headache, especially if you’re not tech savvy. 

Customer Support

TouchBistro’s customer support is one of the best in the business, having won the Silver Stevie Customer Service award in both 2015 and 2016. 

TouchBistro has an incredible amount of resources on its website. These include set up guides, step-by-step tutorials and video tutorials. It also has articles on everything you need in order to use the POS, including reports, analytics and hardware. It categorizes its user guides into Admin, Managers and Staff to make it easy to find what you’re looking for and train other users. 

In terms of getting in touch, you can email support directly, or use the dedicated phone number.

Beyond the resources available, TouchBistro provides round the clock 24/7 customer service regardless of the level of service you subscribe to (standard or pro subscribers). That service is available through several channels, including telephone or email. You can also try to reach out to the company via social media to get general help and feedback on issues. 

Pricing (Software and Hardware)

Transparency about pricing is always attractive when it comes to merchant services and TouchBistro presents four clear price plans on its website. 

  • Solo offers 1 license for the monthly fee of $69 ($109/mo. with hardware included); 

  • Dual offers 2 for $129/month ($229/mo. with hardware included); 

  • Team offers coverage for 3 to 5 licenses, and costs $249 per month ($389/mo. with hardware included) ; and 

  • Unlimited, which is designed for large businesses, offers as many licenses as you would like for $399 per month ($579/mo. with hardware included). 

There is also a 30-day free trial available. 

In terms of payment processing, TouchBistroPayments powered by Chase is available for US Customers; offering transparent pricing. With their payment platform, you receive your POS software, hardware, and integrated payments all from the same provider, which translates to payments faster, easier, and more securely.

TouchBistro also supports all the major payment gateways (see below), and is set up for EMV which means you can take chip cards.

There are plenty of gateway options for processing payments, and you can choose which fits best for your business. One thing that’s important to note about operating the TouchBistro system—you do not need to have a wireless internet connection in order to use or operate the POS system. Connecting to your gateway for processing payments does require a wireless connection though. If you lose your internet connection and you’re unable to recover it or establish a temporary hotspot, you won’t be able to process customer credit cards.

Contract Terms

TouchBistro offers month-to-month pricing so you don’t have to worry about being drawn into a lengthy contract. Some of the payment processors they work with may have their own terms and conditions, so make sure you choose carefully so that you don’t end up with unwanted additional fees for payment processing.

Bottom Line

TouchBistro is a great all-in-one POS and payment solution for restaurants of all sizes and types. It’s beautifully designed, easy to learn, with great customer facing products (e.g. online ordering, loyalty, kiosk, digital menu boards and consumer facing display) as well as the best back of house features (e.g. reporting & analytics, accounting, staff management, kitchen displays etc.) with an award-winning support team based in North America. TouchBistro continues to consistently improve with new features, products and integrations to enhance the core POS product.

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About TouchBistro

Founded in 2010 by Alex Barrotti, TouchBistro is an iPad POS and integrated payments solution built for restaurant people, by restaurant people. It helps thousands of restaurateurs across the world run better businesses and makes managing a restaurant easier. 

Physical Address

1407 Broadway, Suite 3701

New York, NY 10018,

United States



 

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