Used and trusted by more than 100,000 merchants nationwide, National Bankcard boasts a client base of huge brands such as Shell, KFC, Subway, and Comfort Inn. But don’t let that make you believe they only deal with giant corporations. National Bankcard also offers extremely attractive interchange plus or tiered pricing alongside their highly feature-packed services for mid-sized and smaller businesses.
Prospective merchants can get set up in as little as 24 hours with a point of sale system that best suits their business’ needs. Their POS services are highly flexible and work in a variety of direct, mobile, and online environments-enabling businesses to quickly process orders and payments with no waiting time. In fact, according to their website, transactions can be processed in as little as 1-5 seconds! There’s no small wonder that it’s a popular choice for discerning businesses can claim they provide wholesale processing prices-and National Bankcard is one of them.
For some, choosing a single POS provider is difficult. With so many competitors in the market, how can you possibly choose just one, especially if they all appear to offer the exact same services?
This is where National Bankcard stands out: they’ve partnered with 4 different point of sale providers to match merchants up with their perfect system, dependent on their business’ unique operations. The third parties, such as ShopKeep and Clover supply the software, while National Bankcard handles hardware, processing and payments. Now while this might sound like it makes things more difficult, this is super beneficial for merchants. As the appointed go-between, National Bankcard is able to negotiate “wholesale rates” for its clients. Something which is tricky, if not impossible to do if you’re facing a POS system one-on-one.
Aside from their range of features, National Bankcard has an impressive fraud and chargeback department, designed to protect their merchants (and their merchants’ funds) from fraudulent activity at all times. Suspicious transactions, software issues, and suspected hacks or security breaches can be followed up quickly and smoothly by calling National Bankcard’s customer service team. Security is a vital aspect of any POS service, and it’s great to see that National Bankcard is so proactive about nipping any unusual activity in the bud.
To meet the growing demands of today’s merchants, the world’s top POS systems offer a wide range of customer support options to ensure that they can deliver the right type of help exactly when their clients need it. Email, ticket systems, blog posts, and forums are some of the more popular ways merchants can get their point of sale problems solved quickly, without having to wait for a rep to pick up a phone call.
Unfortunately, their customer service department is where National Bankcard appears to be lacking the most, with their only discernable offering being a phone line with 24/7/365 availability.
This of course, is perfectly fine if you’re simply enquiring about their product range or service offering. But not as a complete customer service solution, especially when competitors are serving up much, much more.
To step up their game and strengthen their image, we’d strongly recommend that National Bankcard expand their customer services. Providing some instantly-accessible and quick to read articles or posts on their website would be a great start, as would even a simple FAQ page. A live chat system would also be great, as it can easily help direct merchants to troubleshooting articles.
Often, clients’ issues with their POS systems are simple, straightforward, and take little to no time to fix. If there is enough “How To” information available, merchants can often fix minor problems themselves without needing to engage a live representative. And merchants know that there’s nothing more difficult than having one ear glued to a phone, waiting to get assistance, while simultaneously serving in-store customers.
That said, it has been reported that their customer service representatives are superbly trained, and are extremely capable and efficient-as well as friendly. In addition, merchants are often assigned a specific account manager to whom they can always turn for help.
But by providing additional customer support, National Bankcard could certainly become one of the strongest POS contenders.
While National Bankcard goes a long way to show how its streamlined services match the needs of a huge range of quick-serve businesses, its pricing plans aren’t so clear.
They openly declare that they do not require any setup or cancellation fees, which is refreshing as companies have tried in the past to sneak in additional fees when opening or closing a merchant account. However, detailed information about what’s included in their plans-and how much they cost-is lacking. Prospective merchants must contact a National Bankcard representative in order to obtain these figures, and we would strongly recommend asking for any quoted prices in writing. However it has been reported that they offer both Tiered and Interchange Plus pricing plans that start from as little as 0.25% for a swipe or chip dip payment, to 1.99% for keyed-in transactions.
So while actual processing charges may vary depending on the individual business’ size, they are extremely competitive nonetheless. In addition, National Bankcard advertises that they can secure wholesale processing fees for their merchants-not something that every company can do when negotiating terms all by themselves.
Even though new merchants automatically receive a free VX 520 Terminal or free ROAMPay mobile swipe attachment, National Bankcard also offers a selection of POS hardware at affordable prices for purchase via its website. Terminals come ApplePay, EMV, and chip compatible, while they also supply traditional registers, receipt printers, and stylish tablet displays to help their clients complete their POS systems. Virtual terminals for online stores can also be set up quickly and painlessly with a one-time fee.
National Bankcard proves here that it matches the modern merchant’s expectations by offering month to month contracts-the ultimate flexible option for businesses on the grow. They also proudly declare that they do not charge any setup or cancellation fees, something which is practically an industry standard nowadays.
Yet what we’d like to see is more information regarding other possible fees and charges that may crop up from time to time. Additional gateway or PCI compliance fees, account administration charges, statement, chargeback and virtual terminal setup fees are all gray areas that need to be spelled out more clearly so that prospective customers can get a better picture of what their statements will look like at the end of the month.
National Bankcard has a lot to offer its merchants: a POS system that is tailored to meet their business’ needs, highly competitive pricing, free hardware, and live customer service with round-the-clock availability are all fantastic features.
Yet to strengthen their image, we’d strongly recommend they start publishing their rates and pricing structures, so that consumers know exactly what they’re getting. In addition, diversifying their customer service offering to include even one or two more options would go a long way in drawing them more customers.
In short, if you’re shopping around for a POS but are having trouble finding one that’s right for you, we highly recommend checking out National Bankcard.
Founded in 2007, National Bankcard’s main office is located in Melville, New York. Their current CEO is Mr. Jonathan Monge.
538 Broadhollow Rd. Suite 213
Melville NY 11747
Phone 1: 1-877-977-0598
Phone 2: (800) 991-2291