Reviewed by: Derek Cromwell
Epos Now is an award-winning, all-inclusive POS system trusted by over 40,000 businesses, it offers opening integration and a simple interface to make running your business easier.
If you do encounter any issues, Epos Now boasts first-rate customer service that includes 24/7 telephone support, unlimited one-on-one coaching, and onsite engineers located throughout the US.
Epos Now is the POS system of choice for more than 40,000 businesses around the world that span sectors including grocery/convenience stores, cafes, pubs, bars and restaurants, and fashion, merchandise, and hair and beauty salons.
Retail enterprises of all sizes, from tiny pop-up stores to global corporations and franchises like Starbucks, Disney, and the Easy group find that Epos Now suits their needs. Businesses include such varied enterprises as a gym, a pop-up in a rail station, a global hotel chain, a boutique coffee shop in London, and a golf course.
The Epos Now POS system is one of the easiest point of sale setups to master. The simple interface is visually driven, making it easy to find key elements. That's a lifesaver for busy retail locations that don't want to slow down the customer experience. What's more, the training time to get a staff member familiar with the system functionality is 15 minutes or less. It really is that simple to get your team up and running.
If you encounter any issues with the setup, configuration, and use of the system, Epos Now offers a variety of tutorial videos, 24/7 customer service, and online guides to keep your system operating seamlessly.
Basic requirements to run Epos Now include:
You are able to run Epos Now with or without an internet connection, so businesses don’t need to have any prior equipment or meet any system requirements. Epos Now provides all the necessary hardware and software; all you need is stock and staff, although you can use Epos Now’s software together with your own iOS or Android smartphone and existing POS hardware. Companies that are moving on from an existing system can migrate all their data to Epos Now or connect the Epos Now software and partner apps to their current provisions.
To get started with Epos Now, ask for a quote via the integrated form on their website, call for free, or enter your email address for a 30-day free trial.
Epos Now stands out from other POS systems thanks to its ease of use, high level of customer support, and ability to do almost anything you might need.
Epos Now is not only designed for smooth and easy sales use. With hundreds of apps that integrate seamlessly, you can use it to improve customer loyalty, track staff performance, monitor stock levels, and more. The highly customizable dashboard provides superb reporting power that is vital for franchise owners and businesses with more than one location. You can access the same information about every detail of your business, from the number of products left on the shelf to the time that your front of house manager came into work today, even from the other side of the world.
Stock taking and inventory reviews are made less onerous and time-consuming with Epos Now's tracking features. Set up automated alerts to inform you when a particular item drops below a certain level, as Epos Now intelligently tracks the level of ingredients for dishes in restaurants or shampoo in hair salons. The system can even compile purchase orders for your regular suppliers. If you manage more than one location, Epos Now will advise you on moving stock from one place to the other to reduce wastage.
Epos Now’s built-in accounting module also takes over the burden of accounting and payroll tasks. Fully integrated with accounting apps such as Sage, Xero, and All Sales, the POS system can calculate your operating margin in real time, work out the gross pay for each of your employees, and automatically prepare your quarterly and year-end tax returns.
By connecting with your CRM and multiple marketing apps like SurveyMonkey, MailChimp, and LoyalZoo, Epos Now exponentially increases customer loyalty and magnifies your ability to build a relationship with your customers. You can use it to harvest marketing information from every sale and to start and manage promotions, flash sales, and happy hour pricing. The system can also make it easy for your staff to upsell and cross-sell products when appropriate and learn which offers perform the best for which customers. Epos Now helps you to personalise your customer relationship.
Epos Now puts a lot of effort into helping new customers adapt to their system by offering free ‘hands-free’ migration and installation, meaning that all your data will be transferred from your existing system so that you won’t lose any information. Multiple training videos are available to guide new users who want to work it out themselves, or professional on-site engineers located throughout the USA will provide one on one coaching sessions as often as necessary to help you work it out.
Trustpilot’s independent customer reviews shows that Epos Now has an 91% Excellent rating for customer service. Countless users extol the friendly and helpful customer representatives and appreciate the quick and effective troubleshooting when something goes wrong with the system. The dedicated account management and corporate department handle new user requests and existing customer issues swiftly and efficiently.
Epos Now keeps the system secure and up-to-date with automatic monthly updates as part of the ongoing customer care package. A 12-month warranty on all hardware means that if something stops working or is faulty, you can return it and receive a replacement piece the next day. Epos Now has a customer care program in place to respond positively and helpfully to every issue, from software malfunctioning to forgotten passwords to a confusing process.
Epos Now offers a few different pricing structures, depending on whether you want to buy the software only or a full system.
|Pay Monthly||Pay Upfront|
|Full Retail POS||$1,799|
|Full Hospitality POS||$1,799|
|iPad Solution Bundle||$1,199|
Epos Now offers a free 30-day trial. To access that, you’ll need to provide your email address online and send certain personal and business details in response to the confirmation email, but you won’t be asked for your credit card number.
To get a quote, you’ll need to share your name and email, company name, and phone number online, or you can purchase a full system or any software or hardware components direct from the site through secure online checkout.
Along with the systems, Epos Now also sells customer support plans. You can buy the standard software or full hardware systems without support, or choose one of three Support Plans. Each plan comes with unlimited users, unlimited customers, software and security updates, unlimited products, and support with setup and onboarding.
|Monthly Cost||Extra Register|
If you choose the Pay Monthly option for software or hardware, you agree to a contract for 12 calendar months with payment due on a fixed date each month. Epos Now's terms and conditions explain that after 1 year, the contract automatically becomes a fixed rolling monthly contract which is available for cancellation at any time with 30 days' notice.
Epos Now's software requires payment of an annual license fee of $750 for each device. The license fee for the 1st year is included in the purchase price and is also included in the cost of both Support Plans. This means that users who pay for an Epos Now support plan won't need to pay the license fee separately each year. Payment of the license fee is due each year on the anniversary of your initial purchase.
Although Support Plan customers can choose whether to pay annually or monthly, the Support Plan contract is nonetheless for 12 calendar months. The Support Plan contract automatically renews for another 12 months every year, with a 30-day cooling off period throughout which the customer can cancel the plan free of charge. If users choose to cancel their Support Plan during a contract term, they will be charged a fee based on the number of months remaining in their Plan.
It’s nice to find a feature-packed POS with such a high level of integration, at a cost that doesn’t break the bank. That proves that Epos Now is genuinely targeting smaller growing businesses that need to be cautious of overhead costs.
The Epos Now POS system is one of the safest and most reliable choices for a growing business. The flexibility to scale up and add more locations and systems, and to use this software with a business' existing hardware is a big selling point, and the huge number of integrated features and partner apps make it an all-in-one POS solution.
Epos Now was founded in 2011 in order to provide a fully efficient, effective, and powerful POS solution for small and medium businesses that didn’t cost the earth. Founder and CEO Jacyn Heavens says that he was motivated by frustration at POS systems that charge exorbitant amounts for very little functionality. Founded in the UK, Epos Now has customers in 109 countries with over 40,000 businesses carrying out over $5,000,000,000 worth of transactions per year.
Epos Now has won awards across the industries, including the Queen’s Award for Enterprise Innovation in 2016 and the European Business Awards 2016-7. It has also been rated a top place to work by Glassdoor and is one of the 100 fastest growing tech companies according to The Sunday Times’ assessment.
USA Head Office
Chase Plaza, South Tower, Suite 2010
189 South Orange Avenue
855 434 3767