Clover Review

In a Nutshell

Clover offers integrated point-of-sale systems for restaurants, retailers, and service companies. Its business model is similar to Apple’s, in that the customer gets a device with basic functionality and purchases additional features from an app store. Clover POS systems include payment processing and basic analytics, and users can add things like payroll, loyalty plans, and inventory management.

Pros

  • Choice of 5 sophisticated POS devices
  • Simple transaction fee and flat fee on each payment
  • Large selection of third-party integrations
  • Easy to set up

Cons

  • Some users have complained about Android operating system
  • Each app billed separately
  • Not suited to large businesses looking for all-in-one solution

Ideal For

  • Small retailers with one or more physical stores
  • Full service restaurants, quick service restaurants and other hospitality businesses
  • Small and medium-sized businesses looking to grow

Why Go with Clover

Clover is a solid choice for small and medium-sized businesses looking for a flexible POS system. Clover was one of the first companies to recognize that most SMBs don’t have the money to pay upfront for a point-of-sale subscription. Businesses make a one-off payment for the device and decide what other features they want. Apps can be added and removed at any time, making this a great solution for small and medium-sized businesses with plans to grow.

What’s on Offer

Clover offers sophisticated POS devices with the option of purchasing extra features through its Clover App Market.

Here are the main features of a Clover POS system:

  • Choice of 5 POS devices: Go, a miniature device for taking payments on the go; Flex, a sleek, mobile-sized device; Mini, a tablet-sized device; Station, the largest device, substituting for a cash register; and Station + mini, providing POS facilities on both sides of the counter.
  • Customize your system with the right mix of hardware. Select the stationary and portable devices that fulfill your needs.
  • Clover POS devices accept all types of payments, with no need to purchase any additional equipment.
  • Includes full support for refunds, returns, sales taxes, and replacing items.
  • Includes customer engagement tools, including integration with social media platforms.
  • User-friendly dashboard lets user monitor customer spending habits in real-time.
  • Users are charged a transaction fee plus small flat fee every time they accept a payment from a customer.
  • Dozens of additional features available for purchase on the Clover App Market.

Ease of Use

Judging by customer feedback, most Clover users agree the system is easy to set up and use. Like a new phone or tablet, setting up a Clover device really only requires turning it on, installing the software, and configuring the settings to your needs. Adding a new integration is easy: simply log on to the Clover App Market, choose your preferred app, and purchase and download. If you do happen to run into trouble, the Clover website contains an extensive Help Center with pages on how to set up and use the system.

There are no special requirements to join Clover. To join, simply purchase your preferred device and enter your shipping address. Clover offers customer service for prospective, new, and long-term users alike.

What’s Unique About Clover?

Where Clover stands out is its business model. Many POS companies offer an all-inclusive software package with equipment from third-party manufacturers (such as Clover) as an add-on. Clover is basically the opposite: it sells equipment (its own) and lets customers purchase additional features at any time through the Clover App Market.

Given the Clover App Market is one of the most important features of Clover’s service, we’d like to go into a bit more detail about what you can find there. The Clover App Market offers more than 100 apps for free download or purchase. They fall under various categories, which we detail below.

  • Under New and Notable, we found 8 apps. Highlights include: Yelp for Business Owners, letting business view analytics and connect with people who wrote reviews; Better Delivery, which integrates with your Clover device and splits deliveries into directional batches; and DispenseMe, which helps give customers the right change in coins.
  • Under Understand Your Business, Clover offers around a dozen third-party apps that provide real-time insights and analytics into customers and business performance.
  • Under Reach Your Customers, there are apps dealing with gift cards, loyalty and rewards programs, and marketing.
  • Under Manage Your Employees, there are apps for recruiting, scheduling, and payroll.
  • Under Sell Online, there are Ecommerce integrations including an app that integrates your BigCommerce-powered website with your physical store.
  • Under Organize Inventory, there are useful apps for inventory management as well as mobile inventory management.
  • Under Fun for Customers, you’ll find things like the Fun and Games App, which prints free games and coloring sheets onto receipts to keep customers’ children happy.

Customer Support

Clover offers customer support by telephone and an extensive Help Center on its website. Customers can find contact numbers for the US, Canada, UK, and a number of other countries on Clover’s website. Clover offers support for sales, installation, technical, and billing issues.

Pricing (Software and Hardware)

The following table displays the cost for each device and the plans that customers can choose with each device. All apps are sold separately and range from free apps to paid apps costing anywhere from around $50 to $500. Customers must sign up for 1 of 2 monthly processing plans: Register Lite or Register. Register Lite costs $14/month and involves charges of 2.7% plus 10c for in-person transactions and 3.5% + 10c for keyed-in transactions. Register costs $29/month and involves charges of 2.3% + 10c for in-person transactions and 3.5% + 10c for keyed-in transactions.

Type of EquipmentEquipment CostPlans
Go$69Register or Register Lite
Flex$449Register or Register Lite
Mini$599Register or Register Lite
Station$1,199Register only
Station + Mini$1,499Register only

Contract Terms

Clover doesn’t lock customers into contracts. With that said, it’s only worth forking out for the more expensive Clover devices if you’re planning to stick around for a while.

About Clover

Clover Network, Inc. was founded in October 2010 and launched in April 2012 after securing $5.5 million in funding from venture capital and angel investors. It was acquired in December 2012 by First Data Corporation, the global leader in payment technology and commerce solutions. Clover manufactures 5 POS devices, which it sells directly to customers and through several licensed third-party POS service providers.

Physical Address

Clover Network, Inc,

415 N Mathilda Ave

Sunnyvale, CA 94085

USA

Visit Clover

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