Cayan Review

Overview:

Cayan (previously Merchant Warehouse) is a merchant services company with almost two decades of experience. Since 2002, they have had an A+ BBB rating. They offer payment processing solutions and customer engagement software to integrate with your Point of Sale system. These are suitable for both small and large business types. Reliable and popular, they currently serve over 30,000 merchants and process over $7 million a year in payments.

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Features:

One of the best things about Cayan Genuis is that it is both platform and OS agnostic, working on all devices as well as all operating systems. It works in tandem with your Point of Sale solution to minimize integration changes when updating to new payment methods or transaction options.

It’s easy to see why Cayan calls their solution a “customer engagement tool”, with great customizable features such as signature capture, swipe anytime and tip adjustment right there on screen.

signature capture screen

Marketing extras include branded content which is stored on the cloud and then sent directly to your device. This means that at the point of purchase you can offer loyalty extras and discount offers to specific customers. Countertop enhancements create an all in one solution, without additional clutter such as auxiliary PIN pads.

Cayan Enterprise integration is also available, which allows you to manage your eCommerce website or app on the same open source platform as your POS and Mobile solution. 

Ease of Use: 

Cayan promotes their Genius platform to POS developers, as a secure and flexible way to integrate more payment methods and create new opportunities for you and your customers. It has an open API environment, which means that developers can collaborate with other users and test security of the platform freely. For those without the technical know-how, a team of specialists are ready to walk you through the certifications and help you build the environment you’re looking for. 

Customer Support:  

There are a few ways to troubleshoot at Cayan using the in-depth customer portal. Here, you will find articles, FAQs, and video tutorials on everything you need to know about how to get started. You can also download the setup guide to walk you through the process.

If you’re still looking for help, you can get in touch by email, phone or live chat. Cayan proudly offers 24/7/365 customer support by an in-house team of experts, which means you never need to wait for a third party to get the answers you’re looking for.

Pricing and Payment Processing: 

Cayan does not disclose any standard pricing on their website. They encourage interested customers to get in touch for a personalized quote, which will vary depending on the size of your business. When it comes to credit card processing fees, these are also variable for both keyed in and swiped transactions. 

mobile functionality

In terms of payment processing, the Cayan website boasts integration with ‘almost any’ payment processor. Traditional credit or debit cards, gift and loyalty cards, as well as chip cards and mobile applications such as Apple Pay and Android Pay, are all accepted.

Cayan also has some great extra payment processing features like the Genius EX mobile app which allows you to turn your mobile phone into a payment processor.

Contract Terms: 

Cayan doesn’t offer any information about their rates and contract terms on their website, but customer service is friendly and helpful. There is no termination fee at all, so you can effectively join Cayan on a month to month basis. Although, you will need to pay a yearly fee of $99 for PCI compliance. In terms of hardware, you can choose between buying upfront or leasing any equipment you need on a monthly basis. Pricing for hardware is also not listed online, so you will need to get in touch for a quote. 

Bottom Line: 

If you’re looking to integrate new security features, payment processes, or customer engagement methods and don’t want the hassle of upgrading your POS completely, Cayan Genius is a great solution. They are feature rich, with customized fees and terms for your business size.

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