EposNow Review

Reviewed by: Derek Cromwell

Bottom Line

Epos Now is an award-winning, all-inclusive POS system trusted by over 30,000 businesses, it offers opening integration and a simple interface to make running your business easier.

Visit EposNow

Ideal for

  • Enterprises in the hospitality or retail sectors that are scaling up rapidly and need a flexible, modular system that can grow with them.

  • Franchises that need to be able to manage and oversee POS systems and staff in multiple locations at once.

  • Large businesses that need to control wastage, shrinkage, and staff hours while choosing who to authorise for access to the POS system.

 

 

Pros​

  • Minimal training required

  • 24/7 customer service

  • Open integration (CRM, accounting, e-commerce, and app network)

  • Booking/reservation system

  • Customisable receipts

Cons​​​

  • Paid premium 24/7 support

What’s on Offer?

  • Customised reporting for an easy view of all sales and workforce activity

  • Integrated payments

  • Online booking and reservation system

  • Promotional tools including happy hours, BOGO, and deals coupons

  • Customisable receipts

  • Native CRM and CRM integration

  • App store with over 120+ integrations with partners such as Xero, Sage, Quickbooks, and MailChimp.

  • Restricted access based on configured keycard/badges

Why go with Epos Now?

  • Epos Now has gained a 9+ to 10 trust rating on Trustpilot and multiple awards from independent watchdogs and competitions, including winning the European Business Awards in 2016-7 and the Queen’s Award for Enterprise Innovation in 2016. It has consistently high reviews from satisfied customers, 98% of whom recommend Epos Now.

  • Epos Now’s modular system grows with your business so that you don’t waste money on something too large for your needs or worry that you’ll outgrow your investment in a starter system.

  • It's easy to set up with a team that will migrate your existing data from your previous POS system and configure the API to connect to the software that you already use. It takes only 15 minutes to train your staff to use Epos Now.

If you do encounter any issues, Epos Now boasts first-rate customer service that includes 24/7 telephone support, unlimited one-on-one coaching, and onsite engineers located throughout the UK.

Who Uses Epos Now?

Epos Now is the POS system of choice for more than 30,000 businesses around the world that span sectors including hair and beauty salons, cafes, pubs, bars and restaurants, and fashion, merchandise, and furniture stores.

Retail enterprises of all sizes, from tiny pop-up stores to global corporations and franchises like Starbucks, Disney, and the Easy group find that Epos Now suits their needs. Businesses include such varied enterprises as a gym, a pop-up in a rail station, a global hotel chain, a boutique coffee shop in London, and a golf course.

Ease of Use

The Epos Now POS system is one of the easiest point of sale setups to master. The simple interface is visually driven, making it easy to find key elements. That's a lifesaver for busy retail locations that don't want to slow down the customer experience. What's more, the training time to get a staff member familiar with the system functionality is 15 minutes or less. It really is that simple to get your team up and running.

If you encounter any issues with the setup, configuration, and use of the system, Epos Now offers a variety of tutorial videos, 24/7 customer service, and online guides to keep your system operating seamlessly.

Basic requirements to run Epos Now include:

  • Runs with or without internet connection

As of recently you are now able to run Epos Now with or without an internet connection, so businesses don’t need to have any prior equipment or meet any system requirements. Epos Now provides all the necessary hardware and software; all you need is stock and staff, although you can use Epos Now’s software together with your own iOS or Android smartphone and existing POS hardware. Companies that are moving on from an existing system can migrate all their data to Epos Now or connect the Epos Now software and partner apps to their current provisions.

To get started with Epos Now, ask for a quote via the integrated form on their website, call for free, or enter your email address for a 30-day free trial.

What’s Unique About Epos Now?

Epos Now stands out from other POS systems thanks to its ease of use, high level of customer support, and ability to do almost anything you might need.

Highlights include:

  • Hands-free migration and installation

  • Suitable for almost any POS hardware and can be run from any device, including iPhone, iPad, Android tablet, desktop PC, or Mac

  • Cloud-based system functions both online and offline, so you won’t lose a sale if there’s a power outage

  • Customisable dashboard for fast access to key KPIs from anywhere in the world

  • Fully stocked app store with hundreds of apps that seamlessly plug into the Epos Now system, including Google apps, Mailchimp, Sage, Gmail, QuickBooks, Magento, and Verifone

  • Supports multiple payment options, including pay by phone, credit card, online, and contactless payments

  • Add or manage promotions and monitor stock

  • Control unauthorised access and prevent fraud through swipe cards, invisible monitoring, and hidden information

  • Increase customer loyalty and gather marketing data with smooth integration with your CRM

  • Track staff hours and performance and effortlessly calculate hours and payroll

 
 

Epos Now is not only designed for smooth and easy sales use. With hundreds of apps that integrate seamlessly, you can use it to improve customer loyalty, track staff performance, monitor stock levels, and more. The highly customisable dashboard provides superb reporting power that is vital for franchise owners and businesses with more than one location. You can access the same information about every detail of your business, from the number of products left on the shelf to the time that your front of house manager came into work today, even from the other side of the world.

Stock taking and inventory reviews are made less onerous and time-consuming with Epos Now's tracking features. Set up automated alerts to inform you when a particular item drops below a certain level, as Epos Now intelligently tracks the level of ingredients for dishes in restaurants or shampoo in hair salons. The system can even compile purchase orders for your regular suppliers. If you manage more than one location, Epos Now will advise you on moving stock from one place to the other to reduce wastage.

Epos Now’s built-in accounting module also takes over the burden of accounting and payroll tasks. Fully integrated with accounting apps such as Sage, Xero, and All Sales, the POS system can calculate your operating margin in real time, work out the gross pay for each of your employees, and automatically prepare your quarterly and year-end tax and VAT returns.

By connecting with your CRM and multiple marketing apps like SurveyMonkey, MailChimp, and LoyalZoo, Epos Now exponentially increases customer loyalty and magnifies your ability to build a relationship with your customers. You can use it to harvest marketing information from every sale and to start and manage promotions, flash sales, and happy hour pricing. The system can also make it easy for your staff to upsell and cross-sell products when appropriate and learn which offers perform the best for which customers. Epos Now helps you to personalise your customer relationship.

Customer Support

Epos Now puts a lot of effort into helping new customers adapt to their system by offering free ‘hands-free’ migration and installation, meaning that all your data will be transferred from your existing system so that you won’t lose any information. Multiple training videos are available to guide new users who want to work it out themselves, or professional on-site engineers located throughout the UK will provide one on one coaching sessions as often as necessary to help you work it out.

Trustpilot’s independent customer reviews shows that Epos Now has an 83% Excellent rating for customer service. Countless users extol the friendly and helpful customer representatives and appreciate the quick and effective troubleshooting when something goes wrong with the system. The dedicated account management and corporate department handle new user requests and existing customer issues swiftly and efficiently.

Epos Now keeps the system secure and up-to-date with automatic monthly updates as part of the ongoing customer care package. A 12-month warranty on all hardware means that if something stops working or is faulty, you can return it and receive a replacement piece the next day. Epos Now has a customer care programme in place to respond positively and helpfully to every issue, from software malfunctioning to forgotten passwords to a confusing process.

Pricing

Epos Now offers a few different pricing structures, depending on whether you want to buy the software only or a full system.

Software only

 

Pay Monthly

Pay Upfront

Retail POS

£25

£499

Hospitality POS

£25

£499

Full system 

Full Retail POS

£1199

Full Hospitality POS

£1199

iPad Solution Bundle

£1348

 

Epos Now offers a free 30-day trial. To access that, you’ll need to provide your email address online and send certain personal and business details in response to the confirmation email, but you won’t be asked for your credit card number.

To get a quote, you’ll need to share your name and email, company name, and phone number online, or you can purchase a full system or any software or hardware components direct from the site through secure online checkout.

Along with the systems, Epos Now also sells customer support plans. You can buy the standard software or full hardware systems without support, or choose one of three Support Plans. Each plan comes with unlimited users, unlimited customers, software and security updates, unlimited products, and support with setup and onboarding.

 

Monthly Cost

Additional Device

Standard

£25

£15

Premium

£35

£25

 

Contract Terms

If you choose the Pay Monthly option for software or hardware, you agree to a contract for 12 calendar months with payment due on a fixed date each month. Epos Now's terms and conditions explain that after 1 year, the contract automatically becomes a fixed rolling monthly contract which is available for cancellation at any time with 30 days' notice.

Epos Now's software requires payment of an annual license fee of £175 plus VAT for each device. The license fee for the 1st year is included in the purchase price and is also included in the cost of both Support Plans. This means that users who pay for an Epos Now support plan won't need to pay the license fee separately each year. Payment of the license fee is due each year on the anniversary of your initial purchase.

Although Support Plan customers can choose whether to pay annually or monthly, the Support Plan contract is nonetheless for 12 calendar months. The Support Plan contract automatically renews for another 12 months every year, with a 30-day cooling off period throughout which the customer can cancel the plan free of charge. If users choose to cancel their Support Plan during a contract term, they will be charged a fee based on the number of months remaining in their Plan.

Bottom Line

It’s nice to find a feature-packed POS with such a high level of integration, at a cost that doesn’t break the bank. That proves that Epos Now is genuinely targeting smaller growing businesses that need to be cautious of overhead costs.

The Epos Now POS system is one of the safest and most reliable choices for a growing business. The flexibility to scale up and add more locations and systems, and to use this software with a business' existing hardware is a big selling point, and the huge number of integrated features and partner apps make it an all-in-one POS solution.

About Epos Now

Epos Now was founded in 2011 in order to provide a fully efficient, effective, and powerful POS solution for small and medium businesses that didn’t cost the earth. Founder and CEO Jacyn Heavens says that he was motivated by frustration at POS systems that charge exorbitant amounts for very little functionality. Founded in the UK, Epos Nowhas customers in 109 countries with over 30,000 businesses carrying out over £3,000,000,000 worth of transactions per year.

Epos Now has won awards across the industries, including the Queen’s Award for Enterprise Innovation in 2016 and the European Business Awards 2016-7. It has also been rated a top place to work by Glassdoor and is one of the 100 fastest growing tech companies according to The Sunday Times’ assessment.

Physical Address

UK Head Office

Epos Now

2 Whiting Rd

Norwich

NR4 6DJ

Contact Details

0800 2 945 945

info@eposnow.com

 
 

Advertising Disclosure

This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Please be advised that the operator of this site accepts advertising compensation from companies that appear on the site, and such compensation impacts the location and order in which the companies (and/or their products) are presented, and in some cases may also impact the rating that is assigned to them. To the extent that ratings appear on this site, such rating is determined by our subjective opinion and based on a methodology that aggregates our analysis of brand market share and reputation, each brand's conversion rates, compensation paid to us and general consumer interest. Company listings on this page DO NOT imply endorsement. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Top 5 POS Systems